Patient Collections
UnisLink provides both the processes and technology to improve patient collections
starting before, during, and after the visit.
Efficient Patient Collections are Key to Practice Stability
UnisLink’s patient-centered approach to collections starts by deploying effective revenue cycle management processes up front, so patients receive accurate and easy-to-read medical billing statements.
Up to 35% of all practice revenue now comes from patients, so we communicate their responsibility quickly and accurately. We improve communications and reduce complexity for patients, increasing satisfaction, and providing them more incentive to pay medical bills on time.
Billing Transparency and Accuracy
Improves Patient Collections
It’s not easy asking patients for more money. Even with reasonable effort, most healthcare providers struggle with the process of collecting payments from patients. And with the rise in high-deductible health insurance plans, patients have to pay even more out-of-pocket for medical expenses, increasing scrutiny.
The key to collecting patient balances is to remove “friction”, meaning less obstacles and objections to payment. We offer patients more transparency with accurate information about unpaid medical debt balances due and easier payment options, resulting in faster medical collection services.
UnisLink’s Inbound Call Center Cuts Cost and Improves Collections
Most healthcare facilities and practices are unable to field all inbound patient calls without long wait times. This creates frustration for patients and often results in lost opportunities to collect patient balances for medical care.
Our inbound call center removes this burden and delivers the following benefits:
- Improved Patient Satisfaction – our responsive and reliable call center greatly enhances patient satisfaction and loyalty.
- Enhanced Productivity – when we take the calls, it frees up your staff to focus on other tasks, improving productivity and efficiency.
- Cost Savings – we can eliminate the need for you to staff the peaks and valleys of inbound call volumes.
- Eliminated Wait Time – with immediate response to patients, we’ll capture more opportunities to collect unpaid medical bills.
- Improved Collections – our expert billing team answers your patient’s questions and collects their balances due for health services on the spot.
Improve and Accelerate Patient
Payments with UnisLink
With UnisLink’s advanced technology, your patients will receive accurate and timely statements, creating the favorable environment you need to improve collections. With our collections support team, your patients’ satisfaction will improve along with cash flow for your medical practice.
HOW WE DO IT
Accurate and Timely Statements
Your patients will receive accurate and timely billing statements via email, text and mail (when necessary). Electronic statements speed up medical debt collection payments while reducing costs, compared to paper statements through the mail.
Ease of Payment
With UnisLink, patients are able to easily pay for medical services through a variety of methods including: electronic statements & texts, online payment portals, and directly with our inbound call center representatives. Patients can opt to keep a credit card on file for their future payments on their account.
Payment Arrangement Policy
Using your practice directives, patients will receive the option to make time-based payments or discounted amounts that in many cases motivate patients to resolve medical debt that would otherwise go unpaid. This is particularly important for uninsured patients and underinsured patients.
Reporting and Analytics
We provide detailed reports and analytics on statement deliveries, payments, and outstanding balances, which is critical for informed decision-making in collecting patient balances.
How much revenue
improvement can you expect?
Request a Free Revenue Cycle Opportunity Assessment to uncover in detail where your
practice could be capturing and collecting more revenue now.
Expert RCM Analysis and Consultation
Quick Turnaround and Detailed Report
No Strings Attached