Behavioral Health

Overcoming Common Behavioral Health Billing Pain Points

Many behavioral health providers struggle with issues that are specific to the specialty. Our behavioral health billing services are built to solve these key challenges.

• Low Reimbursement & Complex Payer Rules – Most behavioral heal providers face low reimbursement rates and ever-changing payer policies, especially with commercial and government payers. UnisLink’s expert medical billers and coders are specialists in behavioral health. We stay up-to-date on all the latest requirements, updates, coding rules codes (like those for teletherapy and group sessions), policies, and regulations to ensure claims are accurate and maximize your reimbursement.
• Claim Denials & Unpaid A/R – Inconsistent documentation, incorrect CPT codes, and missed authorization requirements can lead to high denial rates and a backlog of unpaid claims. UnisLink provides comprehensive technology for managing the claims scrubbing and submission of claims, catching errors before they become denials. Our dedicated AI-enabled follow-up team diligently work to manage your accounts receivable and appeal denied claims to ensure you get paid for the services you provide.
• Patient Collections – The sensitive nature of behavioral health can make patient collections difficult, leading to a significant portion of your revenue being left on the table. Our AI-driven patient collections process is automated and compassionate making it easy for patients to pay, improving your revenue and reducing the administrative burden on your staff. Frequency and communication channel (text, email, paper statement or phone) are determined uniquely for every patient to maximize propensity to pay while dramatically lowering the cost to collect from patients.
• Credentialing & Enrollment – Getting credentialed with insurance networks is a time-consuming and frustrating process that can delay your ability to see patients and get paid. Using special software UnisLink streamlines the entire credentialing process for you. Our team manages all paperwork, submissions, and follow-ups, ensuring you are enrolled with payers quickly and accurately, and your revenue stream is uninterrupted.
• Technology Adoption – Technology moves quickly and it’s challenging to evaluate (let alone adopt) the best solutions for your practice. UnisLink’s proprietary Artificial Intelligence (AI), Analytics, and SmartHub Workflow systems augment and deliver the best financial performance regardless of the platform you’re using.
• Integration With Your EHR – We add important technological enhancements while working directly within your existing EHR to capture every billable service and streamline your workflow, from check-in to final payment.

Total Transparency: With our Engage Analytics™ platform, you get real-time, transparent access to your practice’s financial health, giving you the insights you need to make smart, data-driven decisions.